FAQ

Yes, we deliver nationwide across South Africa.

Orders are usually dispatched within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

We offer a flat delivery rate of R160.00 anywhere in South Africa. Delivery fees are calculated automatically at checkout.

Yes, in-store collection is available. You will be notified once your order is ready for collection.

Sakinah has a physical retail store in Ormonde, Johannesburg. You are welcome to visit us in store or shop online.

Monday to Sunday: 9:00 AM – 5:00 PM Friday: Closed from 12:00 PM – 2:00 PM for Jumuah prayers.

You can contact us via WhatsApp, or through our Contact Us page.

We accept returns on eligible items within 7 days of delivery, in accordance with South African consumer law.

To be eligible for a return, items must be:

• Unused and unopened
  
• In original condition and packaging
  
• Accompanied by proof of purchase

For hygiene and safety reasons, items such as bakhoor, incense, fragrances, and consumable products cannot be returned or exchanged once opened or used, even if only partially used.

Exchanges are subject to stock availability and apply only to unused, unopened items. If an exchange is not available, a refund may be offered where applicable.

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery. We will assess the issue and arrange a replacement or refund where applicable.

Approved refunds will be processed using the original payment method within a reasonable timeframe after inspection of the returned item.

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Please contact us via WhatsApp or email with your order number, and our team will assist you.